Effective Date: 20-02-2025

At AZA AE, we are committed to ensuring that your orders are delivered in a timely and efficient manner. Please review our shipping policy below for details on shipping times, costs, and other important information.

1. Shipping Destinations

We offer shipping to the following regions:

• United Arab Emirates (UAE)
• Gulf Cooperation Council (GCC) Countries (except UAE)
• Outside GCC, including but not limited to Africa

2. Shipping Times

a. Within the UAE:
We strive to deliver all orders within 10 business days from the date of order confirmation. Please note that delivery times may vary depending on the specific location within the UAE.

b. Within GCC Countries (except UAE):
For orders shipped to other GCC countries, we estimate a delivery time of 20 business days from the date of order confirmation.

c. Outside GCC (e.g., Africa):
For orders shipped outside the GCC, including destinations such as Africa, delivery times range from 20 to 40 business days from the date of order confirmation. Delivery times may vary depending on the destination country and customs processing.

3. Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of the package. The total shipping cost will be displayed at checkout before you confirm your order.

4. Order Processing

All orders are processed within 2-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

5. Tracking Your Order

Once your order has been shipped, we will send you an email with a tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to be updated.

6. Customs, Duties, and Taxes

For orders shipped outside the UAE, please be aware that customs, duties, and taxes may apply depending on the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for further information on any additional charges that may apply.

7. Delivery Issues

If you experience any issues with your delivery, such as delays, missing items, or damaged products, please contact our customer service team at [insert contact email/phone number] within 48 hours of receiving your order. We will work diligently to resolve any issues as quickly as possible.

8. Shipping Restrictions

Please note that certain products may be subject to shipping restrictions based on the destination country’s regulations. If your order is affected by any shipping restrictions, we will notify you as soon as possible.

9. Changes to Shipping Policy

AZA AE reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

AZA AE
Email: info@aza.ae
Phone: +971 56 952 4577